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Transport & Logistics Industry Skills Council » Brenda Gallagher


National Supply Chain Manager


Bachelor of Business (Logistics and Economics)

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Can you tell us how you ended up in your current role?
In 2006, I decided that I was going to work towards the career goal of a State or National Supply Chain Manager. I had been up to this point working primarily in retail logistics and identified that I needed experience in a company that involved manufacturing to broaden my skill set. Over the next year I worked as Project Manager at Polar Fresh where I was required to establish operations in Brisbane. In 2007 a role came up at Schweppes as bulk distribution manager and then as planning manager where I worked as the interface between manufacturing and distribution. After four years with that company, I was looking for new challenges and saw my current job with Baskin-Robbins on linkedin.com..

How long have you been in your current role?
Six months

What does your job involve?
I am responsible for the end-to-end Supply Chain for Baskin-Robbins from procurement to delivery at store.  My role includes procurement, replenishment from both local and overseas suppliers, cold chain compliance and managing the third party logistics provider.

What role has training and up-skilling played in you getting your current job?
I have picked up skills from the people who I have worked with, more so than formal classroom work – I learn better that way.

What do you love about your job?
It is a relatively small company so is quite dynamic.  I can receive quite timely feedback on the changes that I make so I can adjust the service appropriately to best service my customers.

What attributes do you think best suit this type of work?
Persistence; ability to relate to different people; create a strong network; resilience.

What advice would you give someone looking to work in the industry?
The best grounding for a career in Supply Chain is to get operational experience.  This will teach you how to manage people and understand the impact of your decisions on Team Members.  It also gives you credibility when you are looking at opportunities for improvement.

Where do you see yourself in five years time?
I love Supply Chain!  Anywhere where I am engaged and can make a difference.