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Transport & Logistics Industry Skills Council » Flight Attendant

Flight Attendant

Flight Attendants are responsible for onboard service to passengers. This includes checking boarding passes, directing passengers to their seats, providing in-flight refreshments and communicating safety regulations and procedures aboard the aircraft.
Flight attendants work in shifts with irregular hours. They should have strong interpersonal and communication skills and an ability to work under pressure.

Other responsibilities include:

  • Performing pre-flight cabin checks
  • Providing first aid treatment if necessary and assisting sick passengers
  • Ensuring unaccompanied children, parents with infants, people with a disability, the elderly and non-English-speaking passengers are comfortable throughout the flight
  • Taking action in the event of decompression, turbulence, mechanical malfunction, or unlawful acts by passengers
  • Preparing for emergency landings, including evacuating passengers

With Australia’s size and geographic location, aviation is vital to connect the population internally and to the world. The career opportunities are varied, taking employees across the country or around the world.

Industry facts

  • This occupation is recognised internationally.
  • Australian aviation is a major economic driver. The sector contributes around $7 billion to the economy and employs 50,000 Australians directly and a further half million indirectly
  • Employment for this occupation to 2016-17 is expected to grow slightly. Air passenger movements within Australia are predicted to double to 279 million a year within 20 years

Entry Qualifications


  • Certificate II in Aviation (Flight Operations)
  • Certificate III in Aviation (Flight Operations)

Training Qualification:

  • There is no specific licence requirement however an Airport Security Identification Card (ASIC) is required to work in this role.

Estimated Salary

$21,000 – $62,000 (Median $42,000)*
*Wages will vary according to your level of skill, experience, employer and geographical location.

Download Profile

PDF document Flight Attendant Career Overview