John Holland Rail – WELL case study

Some of Australia’s critical infrastructure is thanks to the work of engineering, construction and maintenance company John Holland Group, including rail track. Track work runs to a tight schedule, so good communication, documentation and information technology skills are essential for workers’ safety and productivity. John Holland’s Rail is rolling out these skills to its 199-strong workforce in NSW through the Workplace English Language and Literacy (WELL) Program. The program offers funding, brokered by the Transport and Logistics Industry Skills Council (TLISC), for training in comprehension and communication skills. The training complements studies towards Certificate IIIs and IVs as well as ensuring workers can, more broadly, meet current and future job needs. “It’s an industry a lot of people got into because they didn’t like or struggled at school. They just found the rail industry was one that would take all types of people,” Landi says. Scholastic skills weren’t thought of as important as most training took place on track where people would learn by sight and “just make it work”, Landi says. “We had capable people within the business, but I don’t think they had seen that within themselves because they were put off by the paperwork. “But what we’re seeing now with the WELL Program is that guys we’ve identified as future leaders have jumped on board and seen it’s not a big step up. “They’re putting their hands up, saying ‘I want to be part of that course, I want to lead the guys’ … and because they are part of a team, the guys are taking notice.” They just found the rail industry was one that would...

Vicky Kent – Women Moving Australia

Women Moving Australia Case Studies Name: Vicky Kent What is your job title? Supervisor, Training Logistics Which company/organisation do you work for? Rio Tinto Job description (in 25 words or less!): The role of Supervisor Training Logistics works with business units across Rio Tinto Iron Ore’s Rail and Corporate divisions to ensure compliance to the training framework and Document Control System. The team assists with the integration of new technology into the delivery of training and workplace documents and are active in developing training that engages adult needs and learning principles. What studies have you undertaken? Bachelor of Psychology and Management, Cert IV Training and Assessment and Cert IV Rail Operations (Train Driver). Tell us about your experience in the transport & logistics industry. My experience started in rail industry 16 years ago as a Revenue Protection Officer for the Western Australian Government Railways, which operated railway services in Western Australia between October 1890 and June 2003. This role required safeworking and legislative training and exposed me to many interesting people, places and situations. It was the entry point for me into the industry and I worked hard to progress to the role of Special Constable, which provided me many great memories working with a highly effective team. It was while I was working as a “Railway Dog” that I learnt that the recruitment for Train Drivers was being extended to include women for the first time, so I jumped at the opportunity and feel blessed to have been a successful applicant for the role. The opportunity to become a Train Driver opened up many exciting opportunities as I was...

John Holland Rail – Trainee Profile

When Jason Olejnik thought up an all-weather computer tablet to log welding records on major upgrades, his employer John Holland Rail embraced the idea. Olejnik, 33, a track supervisor, says the training offered by the company and increased responsibilities gave him confidence to put forward his idea, a new process that will ensure more accurate and timely recordings of safety-crucial welding jobs. A concreter since he left school, Olejnik moved to welding about eight years ago, and has been an employee of John Holland Rail for more than four years. He now holds a Certificate IV in Frontline Management. “Often we are working at night and in the rain and paper records get messy or lost, and the weld returns are often not done correctly,” Olejnik says. “I’d been around welding a long time, for many years, and knew there were a lot of issues. “So at John Holland I came up with the idea of using a tablet, but knew it had to be durable in all weather like ones used by military: basically, something that would still work if you dropped it. “Once we have this we’ll be able to email returns straight to the client from site.” Once the rail is cut, we just don’t stop, rain, hail or shine. His job is logistically challenging and costly, repairing and installing rail works on busy city rail links with delays potentially costing up to $100,000 a minute. Each fix requires weeks of planning, with strict time limits on when tasks can be done, usually at off-peak times such as weekends involving around-the-clock work from 2am on Saturdays...

Brookfield Rail

Brookfield Rail controls over 5,100 kilometres of crucial rail infrastructure throughout the southern half of Western Australia. It is one of the few independent rail infrastructure providers in the world. With rail infrastructure experts on staff, who have a significant amount of experience, Brookfield Rail is brilliantly positioned to deliver expert training in-house. Valuable cargo The company’s network transports a wide range of commodities including grain, alumina, bauxite, iron ore and interstate freight – as well as passengers on the Perth to Kalgoorlie and Perth to Bunbury lines. Owned by a global asset management company, Brookfield Rail manages more than 5100km of open access rail infrastructure throughout the southern half of Western Australia. As the only network in the region providing access to export markets, vital commodities are transported on those tracks including iron ore, grain, minerals, bulk freight and even people. Positioning itself to benefit from the opportunities of a growing freight task, Brookfield Rail has taken direct action to address an industry wide skills shortage by bringing aspects of safety critical training in-house, and becoming a Registered Training Organisation (RTO) on the way. Thanks in part to its expansive operations geographically, Brookfield Rail had been frustrated in accessing the specific and unique training services they needed, when they needed them. “The primary reason for becoming an RTO was to ensure we could meet the unique training needs of our people and our industry,” says Brookfield Rail training coordinator Judy Reynolds. Brookfield Rail had such a significant amount of in-house knowledge and experience, it made sense to formalise that expertise under a nationally recognised qualification. Skills centre Brookfield...

McLeod Rail

McLeod Rail is a specialised rail contractor, providing rail maintenance solutions to corporate and government clients. Core services include scheduled and emergency track and infrastructure repairs, maintenance and construction works, rail welding services and supply of hi-rail equipment and operators. Rolling railways into the 21st century from 19th century origins is an onerous but necessary undertaking, to keep the essential industry’s infrastructure on track. Team building Around 85% of McLeod’s workforce has undertaken training through the National Workforce Development Fund. This was Mary Thompson’s challenge when she set up a national standard of training for McLeod Rail, having bought the West Melbourne business in 2009. “I immediately tried to understand what the training framework was,” she recalls of those frustrating early days. “He’s a ‘special ganger’ … What does that mean he can do? Well, he can certify track. Why? Well, because he’s a special ganger… “I spent weeks, if not months, trying to work it out. Eventually somebody said, ‘You need to go and see the Transport and Logistics Industry Skills Council’. “‘TLISC will explain this to you, and will help you find someone who can train your people.’ I can’t remember who I have to thank for that, but it was like – hallelujah! It was hugely beneficial and an extraordinarily simple process.” With guidance from TLISC, McLeod assembled a comprehensive program of induction and qualification, co-funded by the National Workforce Development Fund (NWDF). “It’s great that TLISC got Rae Fossard on board as the rail specialist, because without Rae you wouldn’t have a national training package,” Thompson says. The Training Package includes Certificates II and III...